Privacy policy

Last Updated: January 9, 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our services. It explains your privacy rights and how Swedish law protects you.

We use your personal data to provide and enhance the Service. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have specific meanings outlined in this document. These definitions apply regardless of singular or plural usage.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for you to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of shares, equity interest, or other securities entitled to vote for election of directors or managing authority.

  • Application refers to Sendler AI, the software program provided by the Company, accessible from https://app.sendler.ai.

  • Company (referred to as “we,” “us,” or “our” in this Agreement) refers to Sendler AI AB, with a registered address at Kungsgatan 26, 111 32 Stockholm, Sweden.

  • Cookies are small files placed on your device by a website, storing details of your browsing history among other uses.

  • Country refers to: Sweden.

  • Device

    means any device that can access the Service, such as a computer, cellphone, or tablet.

  • Personal Data refers to any information relating to an identified or identifiable individual.

  • Service refers to the Application or the Website or both.

  • Service Provider means any natural or legal person processing data on behalf of the Company. It includes third-party companies or individuals we engage to provide the Service, support functionality, or analyze Service use.

  • Website refers to Sendler AI, accessible from https://sendler.ai.

  • You means the individual accessing or using the Service, or the entity on behalf of which the individual accesses the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may request personally identifiable information, including but not limited to:

  • Email address

  • First and last name

  • Phone number

Usage Data

Usage Data is automatically collected during your use of the Service. Examples include:

  • IP address, browser type, and version.

  • Pages visited, time spent, and diagnostic data.

  • Device information such as operating system and unique identifiers.

When accessing the Service via a mobile device, additional data such as device type and mobile Internet browser version may be collected.

How We Use Your Personal Data

We process your data in compliance with the General Data Protection Regulation (GDPR) and Swedish privacy laws.

Purposes of Processing:

  1. To Provide the Service: Ensure functionality, performance, and technical support.

  2. Account Management: Enable user registration and access

  3. Customer Communication: Send notifications about updates, security, or changes.

  4. Marketing: Share news, offers, and events that match your preferences. You can opt out at any time.

  5. Legal Compliance: Retain data to meet legal obligations or resolve disputes.

  6. Business Improvements: Evaluate trends, improve user experience, and refine marketing strategies.

Cookies and Tracking Technologies

We use cookies to enhance your experience and analyze website use. These include:

  1. Essential Cookies: Enable core functionality.
  2. Analytics Cookies: Help us understand user behavior.
  3. Marketing Cookies: Deliver targeted advertisements.

Retention of Your Data

We will retain your personal data only for as long as necessary for the purposes outlined above, or to comply with legal obligations under Swedish law.

Your Rights Under GDPR

As an EU citizen, you have the following rights:

  1. Access: Request a copy of your personal data.
  2. Correction: Update inaccurate or incomplete data.
  3. Deletion: Request deletion of your data unless required for legal reasons.
  4. Restriction: Limit how we process your data.
  5. Data Portability: Receive your data in a structured format.

To exercise these rights, email us at mathias@sendler.ai.

Transfer of Data

We ensure your data is stored securely within the EU and apply safeguards when transferring data outside the EU.

Children’s Privacy

Our Service does not target individuals under the age of 13. If you believe your child has provided us with personal data, please contact us.

Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to this Privacy Policy

We may update this policy periodically. Changes are effective immediately upon posting, and we encourage regular reviews.

Contact Us

If you have questions about this Privacy Policy, contact us at:

  1. Email: mathias@sendler.ai
  2. Phone: +46 708 972 702
  3. Address: Kungsgatan 26, 111 32 Stockholm, Sweden